1. Introduction

At Saartha Labs, we deeply value the trust you place in us when you use our application, Ezy Day - the field agent companion app that is part of our broader Ezy Serve solution suite. Ezy Serve is an end-to-end Field Service Management platform designed for planning, scheduling, digitization of forms, and creation of customized workflows based on specific business needs.

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Ezy Day, available on Android and iOS, empowers field agents to complete, track, and submit their tasks efficiently while staying in sync with centralized operations. It is tightly integrated with the Ezy Serve web portal and backend systems, allowing seamless coordination between field teams and administrative users.

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This Privacy Policy outlines the practices we follow concerning the collection, usage, storage, protection, and sharing of your personal data. Since Ezy Day interacts with multiple systems and collects critical data points such as your location, device identifiers, and user-generated input, it’s essential you understand how we treat and secure this information.

Ezy Day and the Ezy Serve platform are hosted securely on Amazon Web Services (AWS) and comply with data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and app store-specific policies.

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We encourage you to read this Privacy Policy thoroughly to understand what information we collect, how we use it, the security measures we apply to protect it, and the rights and choices available to you.

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2. Information We Collect​

We collect and process a variety of information to deliver our services effectively and ensure a reliable, safe, and personalized experience for each user. The types of information we collect can be broadly categorized into the following:

        a. Personal and Professional Information
            When you sign up for or use Ezy Day, you may be required to provide personal and business-related information.                  This can include:
            - Full name
            - Business email address
            - Mobile phone number
            - Job title or role
            - Department, team, or business unit
            - Company name and address
            - Login credentials such as usernames and encrypted passwords

        b. Device and Technical Information
           To optimize your experience across platforms, we collect technical information from the devices you use to access               our service, such as:
           - Device ID
           - Device make and model
           - Operating system version
           - App version number
           - Browser type

        c. Location Data
           Ezy Day actively collects real-time location data when the app is running. This feature is core to the value the app                 delivers to field service technicians and management teams. We may collect:

•   Precise GPS coordinates

•   Network-based location (Wi-Fi/cell towers)

•   Background location data when allowed by the user/device settings

             Location tracking is used to:

• ​Assign jobs based on proximity

• Validate technician arrival and completion times

• Enable geofencing for job sites

• Generate location-tagged reports and audit logs

You can manage location permissions in your device settings at any time, though some core functionality of Ezy Day may be limited if permission is disabled.

d. Usage Data
Includes behavior, clicks, screen time, and interactions to help us improve the app and deliver new features, enhance existing functionality, and ensure a high-performing, user-centric application.

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3. How We Use Your Information

We use the collected data for a wide range of purposes that include:

A. Delivering and Maintaining the App
Providing job management, asset logging, form syncing, and administrative tools.

B. Real-Time Location Services
Used to enable geofencing, technician tracking, and efficient job assignments.

C. Personalization and User Experience
We adapt app behavior based on preferences and history.

D. Analytics and Product Development
Helps us design new features, fix bugs, and improve overall usability.

E. Security and Compliance
To prevent abuse, enforce roles, and detect anomalies.

F. Communication and Support
To provide alerts, feedback requests, updates, and troubleshoot support issues.

 

4. Data Storage and Protection

All data is securely stored on Amazon Web Services (AWS), using encryption both at rest and in transit. TLS is used for secure data transmission, and AES-256 encryption is applied for stored data. Role-based access control, MFA, logging, intrusion detection, and automatic failover mechanisms are used to ensure data safety.

Backups are maintained in separate locations, and access is restricted to authorized personnel only. All employees undergo privacy training and are bound by confidentiality agreements.

 

5. Sharing and Disclosure of Information

We do not sell or rent your data. Data may be shared with:
- Authorized third-party service providers for infrastructure, analytics, or notifications
- Legal authorities if required
- As part of mergers or acquisitions

We ensure all data processors are under strict data protection agreements.

 

6. Your Rights and Choices

We believe in giving our users full control over their data. Depending on your location and local data protection laws (such as GDPR in the EU or CCPA in California), you may be entitled to specific rights regarding your personal data.

A. Right to Access

You have the right to request a copy of the personal data we hold about you, including:

• Profile information

• Activity logs

• Device and location data

• Job assignment history

B. Right to Rectification

You can ask us to correct or update your information if it is inaccurate, incomplete, or outdated. Most information can be edited via the app settings or user profile page. For anything else, contact developer@saartha.com or support@saartha.com.

C. Right to Deletion

You can request the deletion of your personal data. We may retain certain data as required by law or for legitimate business purposes (e.g., audit logs). Once your request is processed:

• Data will be anonymized or deleted from active databases

• Backups will be purged in the next regular cleanup cycle

D. Right to Object or Restrict Processing

You may object to or limit how your data is used in areas such as:

• Automated decision-making

• Location tracking

• Analytics or marketing communications

If you withdraw consent, some features may be disabled (e.g., technician tracking, location-based job assignments).

E. Right to Data Portability

Upon request, we will provide your data in a commonly used format that can be transferred to another system, platform, or service provider.

 

7. Data Retention and Deletion

Data is retained only as long as needed. Inactive user data is archived or deleted after 12 months. Users may request deletion via email. Legal or contractual obligations may require retention of certain records even after user deletion requests.

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8. Cookies and Tracking Technologies

Cookies are used in the web app for session management, analytics, and feature settings. You can manage cookies in your browser settings. We may also use local storage, web beacons, and pixel tags where needed.

 

9. App Permissions and Device Access

Ezy Day requests access to location (foreground/background), camera, device storage, and device identifiers. These are used strictly to support key features like geotagging jobs, uploading images, caching data, and identifying usage issues. Permissions can be managed from the device settings.

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10. Changes to This Policy

We may periodically update this policy. Major updates will be communicated via email or app notifications. Users are encouraged to regularly review the Privacy Policy.

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11. Contact Information

If you have any questions, concerns, or complaints about how your data is handled, or if you wish to exercise any of your rights, you can reach out to us using the contact details below:

Saartha Labs Pvt Ltd
Email: developer@saartha.com or support@saartha.com