Privacy Policy

At Saartha, we deeply value the trust you place in us when you use our application, Ezy-Day - the field agent companion app that is part of our broader Ezy Serve solution suite. Ezy-Serve is an end-to-end Field Service Management platform designed for planning, scheduling, digitization of forms, and creation of customized workflows based on specific business needs.

​Ezy-Day, available on Android and iOS, empowers field agents to complete, track, and submit their tasks efficiently while staying in sync with centralized operations. It is tightly integrated with the Ezy-Serve web application and backend systems, allowing seamless coordination between field teams and administrative users.

​This Privacy Policy outlines the practices we follow concerning the collection, usage, storage, protection, and sharing of your personal data. Since Ezy Day interacts with multiple systems and collects critical data points such as your location, device identifiers, and user-generated input, it’s essential you understand how we treat and secure this information.

Ezy-Day and the Ezy-Serve platform are hosted securely on Amazon Web Services (AWS) and comply with data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and app store-specific policies.

​We encourage you to read this Privacy Policy thoroughly to understand what information we collect, how we use it, the security measures we apply to protect it, and the rights and choices available to you.

We collect and process a variety of information to deliver our services effectively and ensure a reliable, safe, and personalized experience for each user. The types of information we collect can be broadly categorized into the following:

a. Personal and Professional Information
When you sign up for or use Ezy-Day, you may be required to provide personal and business-related information. This can include:
- Full name
- Business email address
- Mobile phone number
- Job title or role
- Department, team, or business unit
- Company name and address
- Login credentials such as usernames and encrypted passwords

b. Device and Technical Information
To optimize your experience across platforms, we collect technical information from the devices you use to access our service, such as:
- Device ID
- Device make and model
- Operating system version
- App version number
- Browser type

c. Location Data
Ezy Day actively collects real-time location data when the app is running. This feature is core to the value the app delivers to field service technicians and management teams. We may collect:

• Precise GPS coordinates
• Network-based location (Wi-Fi/cell towers)
• Background location data when allowed by the user/device settings

Location tracking is used to:

• ​Assign jobs based on proximity
• Validate technician arrival and completion times
• Enable geofencing for job sites
• Generate location-tagged reports and audit logs

You can manage location permissions in your device settings at any time, though some core functionality of Ezy-Day may be limited if permission is disabled.

d. Usage Data
Includes behavior, clicks, screen time, and interactions to help us improve the app and deliver new features, enhance existing functionality, and ensure a high-performing, user-centric application.

We use the collected data for a wide range of purposes that include:

A. Delivering and Maintaining the App
Providing job management, asset logging, form syncing, and administrative tools.

B. Real-Time Location Services
Used to enable geofencing, technician tracking, and efficient job assignments.

C. Personalization and User Experience
We adapt app behavior based on preferences and history.

D. Analytics and Product Development
Helps us design new features, fix bugs, and improve overall usability.

E. Security and Compliance
To prevent abuse, enforce roles, and detect anomalies.

F. Communication and Support
To provide alerts, feedback requests, updates, and troubleshoot support issues.

All data is securely stored on Amazon Web Services (AWS), using encryption both at rest and in transit. TLS is used for secure data transmission, and AES-256 encryption is applied for stored data. Role-based access control, MFA, logging, intrusion detection, and automatic failover mechanisms are used to ensure data safety.

Backups are maintained in separate locations, and access is restricted to authorized personnel only. All employees undergo privacy training and are bound by confidentiality agreements.

We do not sell or rent your data. Data may be shared with:
- Authorized third-party service providers for infrastructure, analytics, or notifications
- Legal authorities if required
- As part of mergers or acquisitions

We ensure all data processors are under strict data protection agreements.